1. Shipping Regions
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Within Nairobi: Same-day delivery for orders placed before 4 PM.
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Kenya-wide & Worldwide: Standard shipping; delivery fee based on location.
2. Shipping Fees
Calculated during checkout based on the delivery address. You’ll see the fee before you finalize payment.
3. Delivery Timeframes
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Nairobi – Same day: Delivery within 24 hours.
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Kenya – Standard shipping: Expect delivery within 1–2 business days.
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International – Standard shipping: Typically 7–21 business days; subject to customs and local postal services.
4. Order Tracking
After shipping, we’ll send your tracking number and link via email/SMS.
5. Delivery Attempts & Redelivery
If no one receives your package, couriers will attempt delivery one more time. Additional attempts may incur fees, which the customer is responsible for.
6. Shipping Delays
Extra days may apply during holidays, customs clearance, or events outside our control. We’ll notify you of any delays.
7. Shipping Restrictions
Legal/regulatory restrictions may limit the shipping of certain cosmetic ingredients. We’ll inform you if your order cannot be shipped to your address.
Contact Us
Email: Mazuriorganics@gmail.com
Phone: +254 721 836 310 (calls & WhatsApp)
Address: Star Mall, 1stFloor A19, Tom Mboya Street, Nairobi. Kenya
